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Here's a list of our winning features.

No jargon.

Our core package:
pretty substantial.

It starts at £60 p/m.

All singing. All dancing. Supplied to an extremely high standard.

It means you can just get on with running your business, with peace of mind that all the little technical details are taken care of by the experts.

This keeps you secure, efficient, and consistent.

Here’s a summary. Click or tap for the details.

There are some optional extras.

Add them any time.

Happy customers
& big time savings.

From just £10 p/m extra.

This is when your website transforms into a money-making, time-saving super hero.

Our goal here is to automate everything as much as possible for your business, whilst doing the same for your impatient customer.

Why? You’ll have more time and energy to re-invest where you please, whilst your customer gets their convenience craving satisfied.

You’ll wonder how you lived without it.

Here’s a summary. Click or tap for the details.

Plus 'one-off' extras.

For now, or later.

Let's add a
touch of magic.

Contact us for a quote.

You’re probably not new to this, but there are some essentials.

Proper branding must be your priority, as everything else is built on this. We can help you establish a professional brand guide.

You’ll also want professional photos. Using grainy, blurry, or poorly lit images can be really damaging to how people view your brand. The right images will build trust and interest.

People expect a consistent experience when they interact with you. We can take care of your print and social media presentation too.

Just one more thing.

Conditions on
paying monthly.

Keeping it fair for everyone.

Our minimum contract term is usually 12 or 24 months.

We provide a lot of input, especially in the early stages of each project, and really invest in the people we work with. We just need to make sure you’re 100% invested too.

If one of the following situations applies to you, we may ask for more information and/or advance payment before starting any work:

  • Any business 0 to 12 months - we need to see a business plan and understand your finances. We can help put together a business plan for a small fee.
  • Businesses that aren't registered companies (sole traders or joint partnerships) - we expect around 2 years' trading history complete with your latest set of accounts.
  • Any business with poor payment history - we may check national records for things like CCJs that indicate risk.
  • Businesses that aren't in the UK - rules and regulations differ, so we'll need more details from you.
  • Unusually large projects - this usually won't apply to you, but we'll let you know once we've spoken with you.

Ready to go?

Let's talk.

Get in Touch

UX Consultancy

We’re trained UX experts holding formal qualifications in the research and design of any software or human-computer interface.

We work with the public sector, blue chip companies, and everything in between.

Media Production

We possess a very unique skillset and state-of-the art tools which allows us to operate in some very complex environments in land, air, and sea.

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Design & Build

The important thing is how we work with you to make it happen.
 
Before designing anything, we discover your objectives, current operation, customer needs, and competitor landscape. Think of this as the research step.
 
We usually identify plenty of ‘pain points’ and opportunities to remedy them. This is a good thing. It provides a solid foundation to design and build, with the confidence we’re building the right thing for the right reasons.
 
Design is a continuous improvement process. Your website will probably evolve and grow as your business changes over the years. This is totally normal, and we build things in such a way to make it easier to tweak and optimise over the years.

Hosting

Websites need somewhere to live so people can find them. They live on another computer somewhere else in the world. This a server.
 
When you type in a web address, it connects to a server and displays the website. This allows someone to use it.
 
Servers vary. Some are faster; some have more storage; some are optimised for certain tasks. When you choose hosting, all of these things determine the experience your website offers.
 
Bad hosting hurts business. At worst, it’s a security risk – with real financial and reputational repurcussions.
 
The hosting we use is UK based, operating on quality hardware, and optimised to the sites we build. This will keep you and your visitors happy.
 
Everything is backed-up in more than one location for peace of mind. It’s also secure and lightning quick – this means it can process payments and handle other complex tasks.

Domains

This is the web address people use to reach your website. Think of it like a phone number, but for computers.
 
When you type in a web address, it connects to a server and displays the website – allowing you to interact with it.
 
We provide you with a suitable domain name to use with your website, and can help protect the identity of your business by securing other domains too.
 
We can offer a lot of essential advice about which domains to use, and which ones to avoid.

Email

Hotmail. Gmail. Yahoo. There are few things more professionally upsetting than seeing personal email displayed as a business address. It also presents legal concerns on data processing.

We understand why it happens; bespoke email addresses may feel difficult to set up. Not for us. We can create as many accounts as you’d like using your website domain.

Both you and customers will appreciate the difference to your brand. It also makes things much more organised, saving you time.

All mail is stored on an independant mail storage server, and can synchronise with any device so you’ve always got it in easy reach.

Everything is backed up, lives on UK-based servers, and is extremely secure.

Security

Things are going great. You’re online. Then you get hacked. Oops. What do you do? You’re faced with the awful decision of deleting your website, and potentially picking up the pieces of a data breach.

These used to be issues you likely never heard about or gave much thought to – but cybersecurity is becoming a very big deal for us all.

We observe hundreds of attempted attacks each day on sites you wouldn’t imagine hackers would be interested in.

Fortunately, we employ robust security measures to mitigate these attempts, and spend time sharing our security practices with you to avoid the above scenarios ever happening.

Analytics

Data is one thing. Knowing what to do with it is something else.
 
We’re experts at this so you don’t have to be.
 
We can help you understand what’s going on, how to measure success, and what smart decisions to make off the back of it.
 
Powerfully simple.

SEO

Search Engine Optimisation – or SEO.

When you use a search engine like Google, it wants to try and present the most relevant result. It needs to understand what is relevant.

There are a number of things that search engines use to display and rank website results. Some of them are not made public.

When we build your website, we take various factors into account to give your site a better SEO ‘score’.

It won’t happen overnight, but we regularly find most sites we build end up at the top of results within a few weeks.

 

Licensing & Updates

All websites are software. They need to be kept updated to continue working properly and securely.

From time to time, updates also include powerful new features that improve the underlying experience or performance.

Most good software is usually covered by a license fee for this essential update work to continue. What you pay us covers the costs that we incur from this.

Support

When you work with us, you’re working with real human beings with a real interest in your success. We work really hard to provide good service and value, which shows in length of relationships we have with our clients.
 
Our servers and systems are constantly monitored, with annual downtime essentially mitigated to mere fractions of a percent.
 
When you do need more direct help, we’re often able to quickly hop on a remote call to deal with your issue effectively in minutes.

Online Payments

Convenience is king. Businesses tend to be more successful when their customers can always pay, any time, any place, electronically. It also tends to make your record-keeping much less time consuming.
 
We’re experts in getting this set up, having done all the hard work and research for you. Just leave it to us. We can customise online transactions to how your business needs to operate.
 
All your transactions can automatically synchronise to your bookkeeping system, saving you many hours and potentially accountant’s fees too.

Stock Management

Our systems enable you to take control of your stock inventory, but this goes beyond simple numbers. Some common scenarios:

Alerts: low-stock or out-of-stock notifications.

Back-orders: allow purchases of items you don’t necessarily have to hand, keeping the customer informed, and your volumes under control.

Lead-times: when you need to communicate order fulfilment times on a per-product basis, and integrate this into your delivery system.

Min/Max orders: when you need to control how much of something can be purchased on a per-order basis.

Discounts: clever rules to apply discounts, however you need them to work.

Wholesale: create wholesale, trade or private accounts that have access to different products and pricing structures.

Bundles: allow customers to create complex product options and combinations in a simple, managable way.

If you have a specific requirement not listed here, let’s talk about it.

Takeaway

We can build bespoke takeaway ordering solutions, integrated directly into your website, customised how you need it to work for your business.

It works for both deliveries and collection.

The food businesses we work with love the automation, and many comment how much money it saves them compared to services such as Deliveroo or JustEat (which may levy as much as 30% in fees for each transaction).

We don’t charge any percentage on your sales.

Booking

We can simplify complex booking processes, enabling your customers to book events, make reservations, or arrange just about anything involving time and calendars.
 
We regularly work with dental practices, beauty salons, sports & fitness, restaurants, hotels and the tourism industry to provide intuitive, automated booking services integrated directly into their website.

We can tailor the experience to match how your business operates.
 
Payments, deposits, refund cancellation periods…all taken care of. The whole thing integrates to a central calendar so you have total visibility of your schedule on all your devices.
 
We can even build in logic related to limited business resources, such as vehicles, equipment hire, and staff, to avoid booking over your capacity.

Delivery

Fulfilling your orders; keeping customers happy; keeping everything organised. It’s a challenge to manage so many expectations on top of all the other things you need to do, but without it your business suffers.
 
We’ve got some really cool stuff to make order fulfillment a breeze, and we can tailor this to how your business needs to operate efficiently. Common examples include:
 
Local delivery: we can integrate with Google Maps to simplify complex delivery logic based on distance. It can even plan your delivery route for you to save time and fuel.
 
Time slots: anything involving time can be a nightmare to organise. Not for us. We can automate it and provide really intuitive ways for customers to select times and dates when placing their order – matched to your business schedule.
 
Third-party delivery: we can integrate with couriers and postal services to accurately calculate order dimensions, weights and postage costs. It can even order and print the required postage label for you, and log it all against the order automatically. All you need to do is pick and pack.

Subscriptions

We have systems that automate any sort of recurring billing.

We can customise it however you need it to work, and it can automatically collect payment with stored payment details if you wish.

It’s a real time-saver, and will generate all the corresponding invoices and paperwork so you don’t have to  But it can also be a great way to encourage repeat sales if you can find a way to turn your products or services into a subscription model. We can help with that too.

Customer Management

This isn’t limited to your order management; it includes any contact point or interation with any customer you deal with.

We regularly observe businesses spending anywhere between 20% and 40% of their time & resources managing customer contact and processing information. Think how those resources could be better spent!

The less sources of information you have to consult and manage, the more efficient you become. Our systems give you the tools to consolidate and automate as much as possible into one platform.

This leaves you free to invest your time and energy elsewhere.

Ads

If you’re operating in a highly competitive industry, setting aside a budget for advertising can sometimes be a good move once all the other priorities have been taken care of.
 
The problem with self-created ads is often poor return on investment (ROI). This is usually because they’ve not been targeted to the right audience.
 
Fortunately, we really understand these systems and how to get the most out of them. We also know how to prove out and measure success with the correct analytics, to ensure you’re investment is generating returns.

Branding

“Why is it so important? What is a brand anyway?” Branding causes a lot of confusion, which is why we see it causing so many problems for businesses.
 
Firstly, it’s not a logo. Let’s clear that up immediately. A logo is part of the brand, not the brand itself.
 
Strictly speaking the brand is the experience your business sells, and the identity it communicates. It’s a collection of things; and these things all need to retain some consistency between them.
 
As a minimum, your business should have a set of well thought-out branding assets that have been purposefully created for the people consuming your product or service. We can do this for you.
 
It’s really important this step is prioritised before anything else; it acts as the foundation for everything else you create and put out into the world. We can’t create your website without branding assets.
 
Brands change and evolve over time, and that’s fine. But the good ones do this organicly, across their full identity, and usually with experts behind them.

Photography

We’re all visual creatures; that’s how our brains have evolved and developed. This is why is so crucial to feature the right imagery on your website, or any other platform. It builds trust and interest.
 
Using grainy, blurry or poorly lit images can be really damaging to how people perceive your business. They know the difference. Photos from a smart phone can sometimes work, but they usually lack the correct lighting and composition that a proper camera setup is capable of collecting.
 
We can collect beautiful images perfect for use across your various materials. We have a proper camera setup, and a ton of experience telling the right story with it. Alternatively, we’re happy to sync up with a photographer of your choosing to make sure your site has the content it needs.

Videography

Similar principles of photography apply to video.

People respond really well to moving imagery, as it stimulates more of the brain. This is why television, film and social media platforms like Instagram Reels are so commercially successful.

But as with everything else: it’s got to have some quality behind it, and it’s got to tell a good story too.

Our clients see a lot of success with the video content we produce, with a huge boost to engagement and sales. This can be through something as simple as a silent show reel on the opening homepage of your website. Video really communicates your business in an authentic way that other media simply cannot.

Most of our video is shot on Red. – the leading manufacturer of professional digital cinema cameras. We’re licensed and insured drone pilots capable of capturing aerial shots. We can even film underwater if we need to.

 

Print

Even if you mainly work online, at some point you will interact with people in the real world. When you do, those people are going to expect a consistent experience.

Have you ever noticed when what you see on screen looks different when you print it?

There’s a knack to setting up print-ready files. It’s not the same as printing off a Word document on your home or office inkjet. You have to understand the format, the media, the colour process – and how it’s going to be used.

We really understand how to get all these aspects right, and have forged excellent relationships with commercial print companies. We can provide a full end-to-end design service and have your printed item shipped in a few days.

Just about anything is possible, so if you have an idea or goal in mind – let’s talk it through.

Social Media

Even if you don’t use social media in your personal life, your business needs to engage with as many platforms as it can to be seen. It can also dramatically assist with your search engine prescence.

We can help you navigate the delicate process of setting your social media accounts correctly in the first instance, so you get the most from them. And we can help you manage them more effectively going forward too.

Animation

When moving through our site, you may have noticed some subtle animations here and there. Not all of them are essential, but they help breathe a bit more life and motion into the mix. It makes the experience more engaging.

The key is striking a balance. The best animations simulatenously provide both purpose and delight. In our case, we used them to help tell a better story and guide you through the experience.

When used incorrectly, it can instead be needlessly distracting or detracting from the experience. They also take some time to create properly, with diminishing returns past a certain point.

We can help guide you, with some great suggestions to attract the right sort of attention.